Smarts Guide Logo
Smarts Guide

Where your questions find clarity

Planning financial stability sometimes requires a conversation that goes beyond what websites can capture. We're here when you need someone on the other side who actually listens.

Ways to find us

Physical location

Rue Bois de Mont 174
4101 Seraing
Belgium

Written correspondence

help@smartsguide.online

Response window

Most inquiries receive replies within 48 hours during weekdays. Complex questions might take slightly longer because we prefer thoughtful answers over quick ones.

Share what's on your mind

Real conversations shape better financial pathways

We've noticed something interesting over the past few years. The people who reach out before enrolling tend to build stronger financial foundations during their training. Maybe it's because they've already started thinking critically about their goals.

Our team includes folks who've worked in corporate finance, small business accounting, and personal wealth planning. That range of experience means whoever responds to your message probably has context for your specific situation.

And honestly? Some of the best program improvements we've made came directly from questions people asked through this form. Your curiosity helps us stay sharp.

Professional workspace showing financial analysis tools and collaborative environment

What happens after you reach out

We don't use automated responses or standard templates. Every message gets read by an actual person who then writes back with something specific to your situation.

Initial review

Your message arrives in our shared inbox where team members review new inquiries twice daily during business hours. Someone flags it based on topic and urgency.

Personalized reply

The person with relevant expertise drafts a response. For complex questions, they might consult colleagues before sending. This typically happens within two business days.

Ongoing dialogue

If your question needs more back-and-forth, we keep the conversation going. Some people exchange several emails with us before deciding if our programs match their needs.